Pioneer Bank Guest Services Specialist in Albany, New York

TITLE: GuestServices Specialist


REPORTS TO: Branch Manager

CLASSIFICATION: Full Time, Non Exempt

AVAILABILITY: Monday-Friday 8:30am-5:15pm,Saturday 8:15am-1:30pm

*1 Saturday per monthrequired on a rotational basis

Position Summary :

Initiates sales of various branch services and amenities including, but not limited to, the exchange of cash and/or negotiable items, parcel materials, postage and mailings, merchant gift card sales, copy services etc. based on interaction of Bank consumers. Guest Service Specialist’s should deliver quality customer service and consultatively recommend Bank products and other amenities. This includes assisting and responding to customers and prospects on the phone, as well as in person.

Essential Job Functions:

  1. Deliver first-class conciergecustomer service to consumers consistently.

  2. Wait on customers and processtheir transactions, including Deposits/withdrawals to accounts, payments onloans, check cashing, Money order purchases, etc.Handle auxiliary requests regardingnon-deposit products and services.

  3. Sell loan services, interview loanapplicants, preliminarily process loan applications for all loans, exceptmortgages.

  4. Recommend, sell, open,maintain, service, close and renew (if appropriate), all types of depositservices.

  5. Recommend/refer investmentoptions and insurance products.

  6. Recommend, sell, and serviceother consumer merchandise & services available through the Shop atPioneer.

  7. Perform computer transactionsto affect the customer's accounts when transactions are made.

  8. Calculate and count changeand/or monies due from customers, based on the transactions they request.

  9. Promote & sell Bankservices and products to customers in a consultative manner.

  10. Perform daily proof of transactions and cash.

  11. Lease, provide access to and close safe deposit boxes.

Education & Experience :

  1. A high school graduate or GEDrequired or current high school student anticipating graduation.

  2. Recent Retail and/orcashier/teller experience preferred.

  3. Prior experiencewith Retail sales strongly preferred.

As an EqualOpportunity / Affirmative Action Employer, Pioneer Bank will not discriminatein its employment practices due to an applicant’s race, color, creed, religion,sex (including pregnancy, childbirth or related medical conditions), sexualorientation, gender identity or expression, transgender status, age, nationalorigin, marital status, citizenship, physical and mental disability, criminalrecord, genetic information, predisposition or carrier status, status withrespect to receiving public assistance, domestic violence victim status, adisabled, special, recently separated, active duty wartime, campaign badge,Armed Forces service medal veteran, or any other characteristics protectedunder applicable law.

The Company willnot discharge or in any other manner discriminate against employees or applicantsbecause they have inquired about, discussed, or disclosed their own pay or thepay of another employee or applicant.

EOE Minorities / Females / Protected Veterans / Disabled