Mercy Medical Center Clinton PBX Operator - St. Peter's Hospital - Full Time Nights in Albany, New York
3201_4041 Call Center Operations
Expected Weekly Hours:
Job Description Details:
PBX Operator - Full Time Nights for St. Peter's Hospital
St. Peter's is looking for a candidate that:
Can use switchboard operation of telecommunication equipment:
Able to operate a computerized switchboard console.
Able to perform basic keyboard functions including typing.
Directs all incoming and in-house calls through transfers, paging, conference calls, overhead paging, and faxing.
When notified of an emergency situation, able to initiate appropriate paging and contacting personnel properly in a timely manner.
Has good communication skills:
Processes and triages all customer calls in a clear voice using good English.
Remains calm and maintains professionalism when handling delicate or volatile customers.
As first respondents to emergencies, responsible for announcing and dispatching appropriate parties in a clear voice for Code Blue, Code Yellow and emergency situations.
Must be well organized with good short term memory.
Plays a key role in announcing and preparing staff for JCAHO visits and/or emergency preparedness situations.
Must be able to take/write clear notes quickly so that they can be retrieved and understood at a later time.
Able to document necessary information concerning daily and emergency situations in office log book.
Maintain any necessary additions, deletions and changes to daily operations on-call schedules, and switchboard related functions.
Will assist in working hours other than scheduled when requested by supervisor.
A High School Diploma is Required
Trinity Health's Commitment to Diversity and Inclusion
Trinity Health employs more than 120,000 colleagues at dozens of hospitals and hundreds of health centers in 21 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.
Trinity Health offers rewarding careers in a community environment with all the advantages of working at one of the nation's largest health systems. We provide high-quality, people-centered care in 22 states through our network of hospitals, facilities, community-based services, and continuing care locations - including home care, hospice, Program of All Inclusive Care for the Elderly (PACE), and senior living facilities. If you are looking for a rewarding clinical or administrative position, you'll find exceptional career possibilities, opportunities for advancement and a job with meaning at Trinity Health.
Trinity Health employs more than 131,000 colleagues across 22 states. We honor and embrace a diverse representation of people, ideas and backgrounds. Our dedication to diversity is evident in our commitment to training, education, recruitment, retention and development, as well as community partnerships and supplier diversity.
Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences and health practices of the communities we serve and to apply that knowledge to produce positive outcomes. We recognize that each of us has a different way of thinking and perceiving our world, and that our differences not only serve to unite us, but also lead to innovative solutions.