MetLife P&C Product Specialist in Latham, New York
Job Location: United States : New York : Latham
Role Value Proposition:
The P&C Product Specialist supports the members of the New York State United Teachers (NYSUT) Member Benefits Trust for MetLife’s voluntary group Property and Casualty insurance. This individual is required to be P&C Licensed in the state of NY and receives approximately 5,000 calls a year. The position needs to be located inside the NYSUT headquarters building in Albany NY. The product specialist will be responsible for quoting and policy servicing for NYSUT. The individual will need to be comfortable with quoting and binding of Property and Casualty policies for individuals.
Quoting and binding of Auto and Home policies underwritten by MetLife
Resolving set-up errors reported on policies sold to NYSUT members
Supporting underwriting staff in rate pursuit efforts involving NYSUT members
Working with account manager on NYSUT billing issues
Performing billing transfers, holds and standardizations
Investigating complaints presented to the account, and calling members back, as warranted
Customer Service and problem solving
Convey the value of the Group P&C Program and appropriate discounts to NYSUT employees
Research all terminations weekly to ensure justification and provide NYSUT with the details. Review for reconsideration those requested by NYSUT.
Essential Business Experience and Technical Skills:
P&C licensed (NY) individual
Minimum of 1-year Auto and Home quoting and policy servicing experience; preferably with MetLife’s Group or Retail P&C platforms
Solid P&C policy/coverage knowledge
Desirable to have claims or underwriting experience
Customer service and problem solving
Strong communication skills – written and oral
Knowledge of Microsoft Office software – Word, Excel, Access and PowerPoint
Ability to work autonomously
High School Education , College Degree Preferred
Must be able to effectively “multi-task” - manage concurrent projects in deadline driven environment
Number of Openings
At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.”
MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
MetLife maintains a drug-free workplace.
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Requisition #: 97360