WSP-Parsons Brinckerhoff System Operator I (ID# 36504) in Latham, New York
System Operator I (ID# 36504) Latham, NY
Job Type: Part Time
Minimum Experience: 3
Required Education: High School Diploma
About WSP USA
WSP USA, formerly WSP | Parsons Brinckerhoff, is the U.S. operating company of one of the world's leading engineering and professional services firms—WSP. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment sectors. With nearly 7,000 people in 100 offices across the U.S., we partner with our clients to help communities prosper. wsp.com.
WSP USA is currently looking for a part-time, System Operator I to work in the Latham, NY office. The selected candidate will work under the supervision of the Shift Supervisor and Operations Manager. The System Operator I will receive reports of malfunctions of traffic control systems, debris in the travel lanes, or other emergency situations that require immediate response by NYSDOT. The candidate will also receive construction and incident information and take appropriate response measures in accordance with established Standard Operating Procedures.
While on the job the selected candidate will use electronic webinar training to monitor highway traffic, deciphering the information from a Traffic Management Center (T.M.C.), control room environment, utilizing information from police scanners, closed circuit cameras, commercial traffic channels, and a video freeway system map with displayed highways, cameras, signs, and vehicle speeds. The System Operator I will post the related data to the associated Variable Message Signs (V.M.S.), Portable Variable Message Signs (P.V.M.S.), 511 NY, and/or Open Reach (a regional incident management application). In addition, all calls will be logged pertaining to T.M.C. incidents, dispatching, and occurrences. Observing condition changes of the roads while monitoring the reported weather data, notification to Highway Maintenance Personnel, and standing in as the Highway Maintenance Customer Service Representative, and dispatcher for the public, and local government agencies. The Region 1, Capital Region Traffic Management Center, (C.R.T.M.C.), System Operator I is the central point of contact with-in the Department of Transportation for all Amber and Missing Adult Alerts in New York State. The Shift Supervisor will over see and at times notify the affected NY State Regions and compose the appropriate variable and HAR messages for the alert.
Job duties include but are not limited to:
Operating and monitoring communication console to receive and relay command and control information or instructions
Checks the operation of equipment at the start of a shift, noting any malfunctions and calling for repairs in accordance with established Standard Operating Procedures
Respond to received notices of roadwork especially in situations of roadwork location conflicts
Receives reports of problems with NYSDOT statewide operations software and/or HELP Truck electronic hardware and will then properly address these problems in accordance with established Standard Operating Procedures
Must properly operate and utilize equipment required to perform duties assigned, and perform assignments in accordance with established Standard Operating Procedures
Log details related to calls and dispatches Department personnel in accordance with established Standard Operating Procedures
The available shift will regularly have to work on Saturday and Sunday from 3:00pm - 11:00pm for a consistent average of 16 hours per week.
Three (3) years experience desired.
High School Diploma or GED
Valid New York State Driver's License Required
Ability to read, write and understand English
Ability to multi-task and remain calm during high pressure situations.
Ability to clearly communicate both verbally and written.
Ability to work alone with minimal supervision.
Ability to professionally interact with all levels of management.
Must have an aptitude for providing excellent customer service.
Proficiency with multiple computer systems, including but not limited to; Microsoft Windows, Microsoft Office 365, Microsoft Office Suite (Word, Excel, Access), CITRIX, and various GIS and web-based information systems.
Familiarity with the National Incident Management System (NIMS) and the Incident Command System (ICS).
Local candidates only
WSP USA (formerly WSP | Parsons Brinckerhoff) is the U.S. operating company of one of the world's leading engineering and professional services firms—WSP. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the transportation, buildings, energy, water and environment sectors. With nearly 7,000 people in 100 offices across the U.S., we partner with our clients to help communities prosper. www.wsp.com/usa
WSP provides a progressive mix of benefits including medical, dental 401k and long term disability focused on a providing health and financial stability throughout the employee’s career.
At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be a key piece in our meeting client objectives, goals and challenges, are you ready to get started?
The selected candidate must have the ability to work in the United States immediately.
EOE / Veteran/ Disability/ Gender (M-F)/Gender Identity/ Sexual Orientation
EOE / Veteran/ Disability/ Gender/ Minority/ Female/ Gender Identity/ Sexual Orientation.