New York State Civil Service Tax Information Aide in Schenectady, New York

Duties Description

The NYS Department of Tax and Finance is actively recruiting temporary employees. 60 credit hours of college level coursework or 1 year of clerical support experience in a customer service environment preferred.

Preferred candidates will possess proven experience in a customer service setting dealing with the public in person or on the telephone providing information concerning and/or explaining policies and procedures, resolving problems, or reconciling accounts. Strong communication skills, including the ability to communicate professionally while representing the department, are essential.

Under the direct supervision of a Taxpayer Service Representative 2, duties may include, but are not limited to, the following:

  • Provide telephone assistance by eliciting information from callers to determine the nature of the inquiry, assisting callers with tax filings, answer routine, simple questions about filing requirements or other related information, and route calls to the appropriate specialized units as necessary.

  • Resolve routine problems and issues.

  • Receive, screen, review, and verify documents.

  • Sort and distribute documents, keep appropriate records, and redirect documents as necessary.

  • Update and correct records and files.

  • Create routine reports, (e.g., personal and unit production, or assist in preparation of reports by gathering data, tabulating results, preparing simple charts).

  • Operate office machinery, including photocopiers, calculators, computer printers, and scanners.

  • Enter and/or retrieve information from computer databases.

  • Communicate effectively both verbally and in writing.

  • Create materials, including, but not limited to letters/memorandums, emails, and spreadsheets using various computer software programs.

  • Research and resolve errors and omissions on tax returns.

  • Comprehend complex agency and program policies and procedures.

  • Perform other related duties as required

    Additional Comments

Work schedules vary. Part time opportunities may also be available. Positions are available at the ViaPort Mall location: 93 West Campbell Road Schenectady, NY.

All successful candidates must be fully compliant with all Federal, State and Local Tax Laws, which includes being current with their Tax Return Filings. Fingerprinting is required as part of the background check prior to appointment.

Notes on Applying

Interested candidates must complete and submit an applicant history form and temporary position supplement form (resumes are optional) located on our public website at: If completing by mail, completed forms must be mailed to: NYS Department of Taxation and Finance OHRM Personnel Unit W.A. Harriman State Office Campus, Bldg. 9, Room 256 Albany, NY 12227

Date Posted: 03/07/18

Applications Due: 06/30/18

Vacancy ID: 49361

Agency: Taxation & Finance, State

Title: Tax Information Aide

Occupational Category: Clerical, Secretarial, Office Aide

Salary Grade: NS

Bargaining Unit: ASU - Administrative Services Unit (CSEA)

Salary Range: From $15.17 to $15.17 Hourly

Employment Type: Full-Time

Appointment Type: Temporary

Jurisdictional Class: Competitive Class

Travel Percentage: 0%

Workweek: Mon-Fri

Hours Per Week: 37.5

From: 8:30 AM

To: 4:30 PM

Flextime allowed?: No

Mandatory overtime?: No

Compressed workweek allowed?: No

Telecommuting allowed?: No

County: Schenectady

City: Albany

State: NY

Zip Code: 12227

Name: Jeanne Hassett

Telephone: 518 530-4740

Fax: 518 435-8553

Email Address:

Street Address: ViaPort Mall Rotterdam 93 West Campbell Road

Street: W.A. Harriman Campus, Bldg 9 Room 256