Daymon Interactions Territory Supervisor (Part-time) in Schenectady, New York
The Territory Supervisor has responsibility and accountability for managing the execution of all product demonstration activities for his/her group of assigned stores. The Territory Supervisor is responsible for managing adequate staffing in each store to satisfy demand, effectively scheduling staff on a weekly basis to execute at a minimum of 98% of assigned demos, maintaining adequate supplies and equipment inventory, ensuring timely completion of all post-event recaps and consistently meeting/exceeding event sales targets. S/he will need to develop strong, positive working relationships with internal and external clients, including store leadership, and provide feedback on retail conditions, opportunities, and issues within their assigned stores. The Territory Supervisor will fully own all activities scheduled in his/her assigned stores including hiring, training, coaching associates to effectively engage with consumers and enthusiastically sell the products being sampled. S/he will enforce processes that ensure efficient operations and alignment across the organization.
Key Challenges/Major Business Issues
The Territory Supervisor is charged with maintaining a 98% event execution rate and maximizing the effectiveness of demo sales efforts for their assigned stores. Challenges also include rapidly changing conditions such as staffing levels, event volume and product demonstrations types, managing a remote workforce effectively, and balancing conflicting requirements of multiple internal and external stakeholders.
Duties, Responsibilities and Expected Contributions
Directs all activities involved in executing successful events in assigned stores; manages either remotely or onsite, as needed, a group of Brand Ambassadors/Sales Advisors to deliver product demonstrations
Reviews and analyzes various event performance metrics, including execution rates and sales performance, and makes adjustments, as necessary, to improve team performance
Maintains correct inventory of supplies, carts/tables and cooking equipment/utensils in assigned stores; monitors condition of equipment to ensure event execution
Optimizes customer satisfaction/loyalty through execution of quality events and efficient operations
Ensures effective staffing levels are maintained to deliver scheduled events
Schedules/reschedules Brand Ambassadors/Sales Advisors to cover planned events; maintaining execution rate of 98% or better
Ensures operating procedures are followed and quality of events meets established standards; audits assigned stores for compliance to operational and safety procedures and protocols
Analyzes post event recaps for quality, completeness, accuracy
Manages the reconciliation process for all events occurring in assigned stores including payroll, event recaps and expense submission
Demonstrates adaptability and flexibility to changing priorities, deadlines, demands and assignments while maintaining cohesive and harmonious relationships
Sources and hires Brand Ambassadors/Sales Advisors for assigned stores
Trains, manages and coaches performance of Brand Ambassadors/Sales Advisors
Recognizes and develop skills and abilities of the Brand Ambassadors/Sales Advisors and provides leadership for assigned territory
Follows established practices for associate management, including recruiting, hiring, training, disciplining, evaluating and terminating Brand Ambassadors/Sales Advisors
Establishes and maintains positive store manager and department manager relationships.
Manages productive, collaborative peer relationships; forms solid working relationships with Interactions leadership
Attends high profile customer events, interacts with customer leadership and supplier representatives
High school GED
Minimum of 2 years management experience
Preferred retail-related supervisory experience
Functional Knowledge and Business Expertise Required
Conscientious about timeliness of assignments and quality of work product
Accountable for specific performance
Possess strong verbal and written communication skills
Able to handle multiple tasks with a sense of urgency
Ability to build rapport and credibility with broad base of stakeholders
Able to maintain confidential information
Proficient in Microsoft Suite products and ability to use Enterprise-wide systems
Food safety certification (e.g. ServSafe where applicable)
Building Effective Teams
Developing Direct Reports and Others
Drive for Results
Strong Business Acumen
Position may be required to perform other related duties as assigned. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all essential functions, duties and required skills. Management retains the discretion to add or change the duties at any time.
Equal Opportunity Employer
Daymon Worldwide is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, national origin, ancestry, disability, marital status, or any other legally protected basis under federal, state or local law.
Associates joining Daymon may be subject to pre-employment screening.
Founded in 1988, Interactions has grown into a promotional powerhouse that manages over 2 Million events every year with more than 45,000 associates.To deliver the world's most comprehensive retail event marketing services, Interactions offers integrated sales and marketing tactics that engage shoppers in-store and outdoors, and provide insights into shopper behavior and customer service that enable our retail partners and CPG brands to make smart business decisions.